Refund Policy

1. The short version

Rukkab sells a subscription to a seat on a scheduled shared route, not individual journeys. What you pay for is the seat being held for you and the route being run.

• If you choose to stop, we do not refund.
• If we get it wrong, you receive credit, not a refund.
• If you stop being a student, or we can no longer serve where you live, we refund the part you have not used.

Every case other than the first requires evidence.

2. Voluntary cancellation — no refund

If you cancel because you no longer want the service, or because you are dissatisfied, your subscription is not refunded.

The seat was reserved for you and the route was run for you. Once a subscription period has begun, that capacity was committed on your behalf and cannot be resold mid-period.

You may cancel at any time to stop the next renewal. Cancelling stops future charges; it does not return the current period.

3. Our mistake — credit, not a refund

If Rukkab fails to deliver rides you were entitled to — a trip we owed and did not run — we add the equivalent value of the affected rides to your account credit.

Credit is applied to your next subscription period. We do not return the money.

This covers under-delivery by Rukkab or by the transport company operating your route. It does not cover a trip you missed, a trip you chose not to take, or a service disruption outside our control.

4. You are no longer a student — refund of the unused portion

Rukkab serves students. If you stop being a student, the service stops being available to you, and we refund the portion of your subscription you have not used.

This applies when you:

• withdraw from your university, or
• are dismissed or expelled from your university.

Evidence required. A document from your university confirming the change in your enrolment status.

5. You have moved and we cannot serve you — refund of the remainder

If you change address, your commute changes, and your existing seat may no longer fit any route we run.

In that case you submit a new seat request for your new address. If we cannot place you — because no cluster serves your new commute — we refund the remaining unused portion of your subscription.

Evidence required. Proof of the change of address, and a submitted seat request that we were unable to fulfil.

6. How "unused" is calculated

A subscription period is a fixed number of scheduled trips. The unused portion is the trips remaining in the current period on the date the qualifying event is accepted, as a proportion of the trips in that period.

We do not pro-rate by calendar days, because the service is trips, not time.

7. How to request a refund or credit

Contact us with your seat request reference and the evidence described above. We will tell you which section applies and what we will do.

If we accept a refund under Section 4 or Section 5, it is returned to the original payment method.

8. What this policy does not do

Nothing here limits any right you have under the consumer protection law of the Kingdom of Saudi Arabia. Where this policy and that law disagree, the law wins.